North Gwinnett News

City of Sugar Hill recently issued the following announcement.

POSITION TITLE: Customer Service Representative

DEPARTMENT: Gas

REPORTS TO: Customer Service Supervisor

POSITION SUMMARY:

This full-time position will be responsible for answering incoming calls and assisting customers in person, obtaining important customer contact information in an accurate manner for service deposit forms and utility billing software, receiving and responding to customer complaints and inquiries in a professional manner, processing tickets for gas connections and disconnections, maintaining files, entering utility payments, running reports, and balancing deposits. This position requires knowledge of proper account processes with a high level of confidentiality and problem-solving skills and the ability to provide accurate, timely, and courteous service under stressful and adverse circumstances.

DESIRABLE QUALIFICATIONS:

• Valid Driver’s license
• High School Diploma or G.E.D.
• Experience in customer service
• Must be able to work Monday – Friday from 8:00 AM – 5:00 PM
• Knowledge of Microsoft Applications
• CPR/First Aid certified preferred
• Customer Service/Support Experience preferred

DESIRABLE QUALIFICATIONS:

• Valid Driver’s license
• High School Diploma or G.E.D.
• Experience in customer service
• Must be able to work Monday – Friday from 8:00 AM – 5:00 PM
• Knowledge of Microsoft Applications
• CPR/First Aid certified preferred
• Customer Service/Support Experience preferred

ESSENTIAL DUTIES, RESPONSIBILITIES AND SKILLS:

• Communicate with supervisors, directors, other departments, property owners, contractors, complainants, HOA’s, public, and other individuals needed to coordinate work activities, review of status of work, exchange information, resolve problems, or give/receive advice/direction.
• Assists in responding to citizen inquiries and complaints regarding the gas utility service and various other general inquiries.

• • Assists in preparation of reports and forms and maintains required records.
  • Performs a variety of clerical duties to include typing, scanning, maintaining files, performing data entry, and retrieval of information using a computer.
  • Assists customers with payment arrangements within established policies and per management approval.
  • Ability to make decisions that will affect others without supervision.
  • Ability to create and manipulate spreadsheets.
  • Ability to evaluate and analyze customer needs to provide excellent customer service.
  • Ability to operate a variety of office equipment.
  • Requires following all city policies and procedures.
  • Requires repetitive physical and mental activity while maintaining extreme accuracy.
  • Requires working in a team environment.
  • Must possess strong oral and written communication skills.
  • Requires the following basic skills: Active learning and listening, critical thinking, reading comprehension, and mathematics.
  • Requires the following social skills: Instructing, negotiation, persuasion, service orientation, social perceptiveness.
  • Obtaining certification to become a Passport Agent and Notary Public
  • Must possess strong time management and organizational skills.
  • Must maintain a safe work area.
  • May perform additional duties, to include assisting other city departments as requested or required.

Applications accepted at City Hall, City of Sugar Hill, ATTN: Jane Whittington, City Clerk, 5039 West Broad Street, Sugar Hill, Georgia 30518, or emailed to jwhittington@cityofsugarhill.com. Application forms and background release are available at the link below:

Application for Employment (PDF)

Original source can be found here.